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Privacy Policy

How we collect, use, and protect your information

Last updated: February 2026

At RepairRama, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our repair services. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

  • •Personal Information: Name, email, phone number, and address provided when booking repairs.
  • •Device Information: Device type, model, brand, and issue description for repair purposes.
  • •Payment Information: Processed securely through our payment processor (never stored on our servers).
  • •Usage Data: Basic analytics to improve our website and services.
  • •Location Data: Your location is used only for directions to our Bronx shop (with your consent).

How We Use Your Information

  • •To process and fulfill your repair service requests and provide customer support.
  • •To send booking confirmations, repair updates, and warranty information.
  • •To improve our website, services, and customer experience through analytics.
  • •To comply with legal obligations and protect against fraud.
  • •We NEVER sell or share your personal data with third parties for marketing.

Data Security

  • •Your information is protected with industry-standard encryption (SSL/TLS).
  • •We use secure payment processors that comply with PCI DSS standards.
  • •Access to customer data is restricted to authorized staff only.
  • •We regularly update our security measures to protect against threats.
  • •No system is 100% secure — please report any security concerns to us immediately.

Communications & Marketing

  • •We'll email you repair confirmations, updates, and status notifications.
  • •Optional: Subscribe to our newsletter for repair tips, service updates, and exclusive offers.
  • •You can unsubscribe from marketing emails anytime by clicking the unsubscribe link.
  • •SMS: By submitting our booking form and providing your phone number, you consent to receive SMS booking confirmations and repair appointment updates from RepairRama.
  • •To opt out of SMS messages, reply STOP at any time. Reply HELP for assistance. Message & data rates may apply.
  • •Text messaging originator opt-in data and consent will not be shared with any third parties.
  • •We respect your preferences and will not spam you.

Your Rights & Choices

  • •Right to Access: You can request a copy of your personal data we hold.
  • •Right to Correction: You can update or correct your information at any time.
  • •Right to Deletion: You can request deletion of your data (subject to legal requirements).
  • •Right to Opt-Out: You can opt out of marketing communications anytime.
  • •Cookies: You can disable cookies in your browser settings (may affect website functionality).

Third-Party Services

  • •Email & Communication: We use Resend for transactional emails (GDPR compliant).
  • •SMS Services: We use Twilio for appointment reminders (GDPR compliant).
  • •Payments: Processed through secure payment gateways (no data stored locally).
  • •Analytics: We use basic analytics to track site performance (anonymized data only).
  • •Google Maps: Embedded map for location — Google collects location data per their privacy policy.

Data Retention

  • •Repair Records: Kept for 3 years for warranty and service history purposes.
  • •Customer Contact Info: Retained as long as your account is active.
  • •Payment Records: Kept for 7 years to comply with financial regulations.
  • •Marketing Data: Retained until you unsubscribe.
  • •You can request deletion anytime (some records may be retained for legal compliance).

Children's Privacy

  • •Our services are not intended for children under 13 years old.
  • •We do not knowingly collect personal data from children.
  • •If we discover we've collected data from a child, we'll delete it immediately.
  • •Parents/guardians can contact us to request deletion of a child's information.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

Questions?

If you have questions about this Privacy Policy or how we handle your data, contact us:

📞 (917) 207-2264
📧 info@repairrama.com
📍 4372 White Plains Road, Bronx, NY